We Never Sell Your Data
Personal information collected by pinoytime is used to run your account and the platform — nothing else. It is never sold, rented, or traded to marketers, data brokers, or any third party for commercial gain.
Effective date: January 2026
Your Privacy Matters
pinoytime Privacy Policy – How We Protect Your Personal Data
At pinoytime, we take your personal information seriously. This Privacy Policy explains exactly what data we collect when you use our platform, why we collect it, who we share it with, and what rights you have under Philippine privacy law and applicable international frameworks. Please read it properly — it affects how your information is handled every time you use pinoytime.
1 Who We Are
Pinoytime operates the online gaming and sports betting platform available at pinoytime.best. When this Privacy Policy refers to "pinoytime," "we," "us," or "our," it means the entity that operates the pinoytime platform and is responsible for your personal data as controller.
Pinoytime is committed to protecting the privacy of every registered member and every visitor to the platform. This policy is written in plain language so you actually understand it — not buried in jargon that requires a law degree to decode.
Short version: Pinoytime collects personal data to run your account, process payments, comply with Philippine legal obligations, and improve the platform. We do not sell your personal information to third parties. We do not share it unless required by law or necessary to deliver the service.
2 Personal Data We Collect
Pinoytime collects personal data in the following categories. The specific data points collected depend on how you interact with the platform.
| Category | Examples | Required? |
|---|---|---|
| Identity data | Full legal name, date of birth, government-issued ID number, ID document images | Yes – for account verification |
| Contact data | Mobile number, email address, residential address | Yes – for account and communications |
| Financial data | GCash number, Maya account details, bank account details, transaction history, deposit and withdrawal records | Yes – for payment processing |
| Gaming activity | Bets placed, wager amounts, game results, session duration, product usage patterns | Yes – part of the service |
| Technical data | IP address, device type, browser type, operating system, login timestamps | Automatic – security & compliance |
| Communications data | Support chat transcripts, email correspondence, survey responses | When you contact us |
| Cookie data | Session cookies, preference cookies, analytics cookies | See Section 7 |
Pinoytime does not knowingly collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is required for identity verification purposes.
3 How We Collect Your Data
3.1 Directly from you
Most of the personal data pinoytime holds is provided directly by you when you create an account, complete verification steps, make a deposit or withdrawal, place a wager, contact support, respond to a survey, or participate in a promotion.
3.2 Automatically
When you visit or use pinoytime, certain technical data is collected automatically through your browser and device. This includes your IP address, the pages you visit, the duration of your session, and the device and browser you are using. This data is used for security monitoring, fraud detection, and platform performance analysis.
3.3 From third parties
Pinoytime may receive personal data from third-party identity verification providers used to confirm your age and identity, payment processors used to handle your GCash, Maya, or bank transactions, and fraud prevention services. Data received from third parties is handled in the same way as data you provide directly.
4 Why We Use Your Personal Data
Pinoytime uses personal data for the following purposes:
- Account registration and management — creating and maintaining your pinoytime account, verifying your identity and age, and keeping your profile accurate
- Payment processing — handling deposits and withdrawals via GCash, Maya, local banks, and card networks; preventing unauthorised transactions
- Service delivery — enabling access to all pinoytime products including sports betting, PBA markets, esports, sabong, and jackpot slots
- Legal and regulatory compliance — meeting anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and other applicable Philippine regulations
- Responsible gaming — monitoring account activity to identify patterns that may indicate problem gambling and enabling access to self-restriction tools
- Security and fraud prevention — detecting and preventing unauthorised access, duplicate accounts, payment fraud, and other platform misuse
- Customer support — responding to queries, resolving disputes, and improving the support experience based on interaction history
- Platform improvement — analysing aggregate usage patterns to improve pinoytime's products, navigation, and performance
- Marketing communications — sending relevant promotions and updates where you have given consent or where permitted by applicable law
5 Legal Bases for Processing
Pinoytime processes personal data under the following legal bases, consistent with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules:
- Contract performance — processing necessary to deliver the pinoytime service you signed up for, including payment processing and account management
- Legal obligation — processing required to comply with applicable laws, including KYC, AML, tax reporting, and regulatory requirements
- Legitimate interests — processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights
- Consent — processing for marketing communications, non-essential cookies, and any purpose where we specifically ask for your agreement
Where pinoytime relies on your consent to process data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect any processing that took place before withdrawal.
6 Sharing Your Personal Data
Pinoytime does not sell your personal data to any third party. We share personal data only in the following limited circumstances:
6.1 Service providers
Pinoytime works with trusted third-party providers to operate the platform — including payment processors (GCash, Maya, BDO, BPI, Visa/Mastercard networks), identity verification services, cloud infrastructure providers, customer support tools, and fraud detection services. These providers access personal data only to the extent necessary to deliver their specific function and are contractually bound to handle it securely and in accordance with this policy.
6.2 Regulatory and legal disclosures
Pinoytime will disclose personal data to government agencies, law enforcement authorities, or regulators when required by Philippine law, valid legal process, or in response to an enforceable court order. Where legally permitted, pinoytime will attempt to notify you before making such a disclosure.
6.3 Business transfers
In the event that pinoytime undergoes a merger, acquisition, or sale of assets, personal data held by the platform may be transferred as part of that transaction. You will be notified via registered email or platform notification if such a transfer occurs and if it results in a material change to how your data is handled.
6.4 With your consent
Pinoytime may share data with third parties where you have given specific, informed consent to that sharing. You can withdraw consent at any time by contacting us.
7 Cookies and Tracking Technologies
Pinoytime uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that help the platform remember your preferences and analyse usage patterns.
Types of cookies used at pinoytime
- Essential cookies — required for the platform to function. These keep you logged in, maintain your session security, and enable core features. These cannot be disabled without breaking the service.
- Functional cookies — remember your preferences such as language settings, display preferences, and recently viewed markets to improve your experience.
- Analytics cookies — collect aggregated, anonymised data about how members use pinoytime — which pages are visited most, how long sessions last, and where navigation difficulties occur. This information helps us improve the platform.
- Marketing cookies — used to track whether you arrived at pinoytime through a referral link or promotional campaign, and to avoid showing you the same promotional content repeatedly. These are used only with your consent.
You can manage non-essential cookies through your browser settings. Disabling cookies may affect the functionality of some pinoytime features. Clearing cookies on your device will log you out of your current session.
8 Data Retention
Pinoytime retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law — whichever is longer.
For active pinoytime accounts, personal data is retained for the lifetime of the account. Following account closure, pinoytime retains transaction records, identity documents, and compliance-related data for a minimum of five years as required under Philippine anti-money laundering regulations and gaming licensing obligations.
Data that is no longer required and is outside the mandatory retention period is securely deleted or anonymised. Anonymised data that cannot be linked back to an individual may be retained indefinitely for aggregate analysis purposes.
9 Security of Your Personal Data
Pinoytime applies appropriate technical and organisational security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest
- Role-based access controls limiting staff access to personal data on a need-to-know basis
- Regular security testing and vulnerability assessments
- Two-factor authentication for member accounts
- Logging and monitoring of access to production systems
While pinoytime takes security seriously, no internet-based system can guarantee absolute security. You also play a role in keeping your data safe — use a strong, unique password for your pinoytime account, enable two-factor authentication if available, and never share your login credentials with anyone.
If you believe your pinoytime account has been compromised, change your password immediately and contact support at support@pinoytime.best. Pinoytime will never ask for your password by email, phone, or chat.
10 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, pinoytime members have the following rights in relation to personal data held about them:
Right to Access
Request a copy of the personal data pinoytime holds about you, along with information on how it is being used.
Right to Correction
Request correction of inaccurate or incomplete personal data in your pinoytime account.
Right to Erasure
Request deletion of personal data where it is no longer necessary for the original purpose and no legal retention obligation applies.
Right to Object
Object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Portability
Request a structured, machine-readable copy of personal data you have provided to pinoytime, where technically feasible.
Right to Withdraw Consent
Withdraw consent for consent-based processing at any time. This does not affect lawfulness of processing carried out before withdrawal.
To exercise any of these rights, contact pinoytime at support@pinoytime.best with your full name, registered email address, and a description of your request. Pinoytime will respond within 30 days. In some cases, particularly complex or high-volume requests, this period may be extended by a further 30 days with notice to you.
Where pinoytime is unable to fulfil a request — for example, because a legal retention obligation prevents deletion — we will explain the reason in writing.
11 Children and Minors
Pinoytime is strictly for adults who meet the minimum legal age requirement for online gambling in their jurisdiction. The platform does not knowingly collect personal data from persons under the age of 21 years.
If pinoytime discovers or has reasonable grounds to believe that personal data of a minor has been collected through the platform, that account will be suspended, the data will be deleted, and any funds in the account will be handled in accordance with applicable regulations.
Parents and guardians who believe a minor has registered at pinoytime should contact us at support@pinoytime.best immediately. Account holders are responsible for ensuring that minors do not access their device while logged into pinoytime.
12 Changes to This Privacy Policy
Pinoytime may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we provide. The effective date at the top of this page will be updated whenever a revision is published.
Where a change is material — meaning it significantly affects your rights or how pinoytime handles your data — we will provide advance notice through your registered email address or through a platform notification. Minor clarifications or corrections may be made without advance notice.
Continued use of pinoytime after a revised Privacy Policy is published constitutes your acknowledgment of the update. If you disagree with any change, you may close your account and withdraw your data by contacting support.
13 How to Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how pinoytime is handling your personal information, please reach out:
Email: support@pinoytime.best
Website: pinoytime.best
When contacting pinoytime about a data privacy matter, include your registered email address and a clear description of your request or concern. This helps our team respond accurately and efficiently.
If you believe pinoytime has failed to address your concern adequately, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through the official NPC channels.
Our data commitment
How pinoytime Looks After Your Privacy
These six commitments sum up how pinoytime handles personal data — because every Filipino player deserves to know exactly what kind of platform they're trusting with their information.
Industry-Standard Security
Pinoytime encrypts data in transit and at rest, applies role-based access controls internally, and conducts regular security testing. Your account data is accessible only to staff who genuinely need it to deliver the service.
Philippine Law Compliance
Pinoytime operates in full compliance with Republic Act 10173 — the Data Privacy Act of 2012 — and cooperates with the National Privacy Commission. Your rights as a data subject are respected and enforceable.
Transparent About What We Collect
This Privacy Policy is written in straightforward language rather than dense legal text. Pinoytime believes you should understand exactly what data is collected and why — no fine print surprises.
You Control Your Data
Every pinoytime member can request access to their personal data, correct inaccuracies, or request deletion of data that is no longer needed. Your rights are built into the platform, not buried behind a complicated process.
We Keep Data Only as Long as Needed
Pinoytime retains personal data for the duration of your account and for legally required periods after closure. Data no longer needed — and outside mandatory retention windows — is securely deleted or anonymised.
Also worth reading
Related pinoytime Policies
This Privacy Policy is one part of the broader framework governing how pinoytime operates. The documents below complete the picture.
Questions about your pinoytime data?
If you want to know what personal data pinoytime holds about you, or if you want to correct, delete, or export it, email support@pinoytime.best with your registered account details. The team responds within 30 days. Your rights under the Philippine Data Privacy Act are fully supported.
Safe, private, and built for Filipinos
Ready to Join pinoytime?
Now that you know exactly how pinoytime handles your personal data, you can make an informed decision. Register a free account and access PBA betting, jackpot slots, esports markets, and sabong — all in Philippine pesos via GCash or Maya. Your data is handled with care, your account is protected, and your privacy rights are fully respected at pinoytime.